One market focus, with the limits left visible
The Utah personal-injury and US CRM releases test the same collection, evidence, review, scoring, and publication system in two structurally different markets. The next product phase concentrates on CRM: an evergreen benchmark supported by dated releases, segment evidence, product profiles, comparisons, and downloadable data.
Both released studies remain labeled as OpenAI-only API pilots. Neither claims to represent consumer ChatGPT, buyer behavior, market share, or the wider AI market.
How the CRM evidence is organized
- The evergreen CRM benchmark answers the current market question and links to contextual evidence.
- The current September release preserves the exact observation window, configuration, uncertainty, and historical comparison.
- The August baseline release and archived August report preserve the prior measurement without presenting it as current.
- The dataset record provides six public CSV files.
What happens next
The three CRM waves are complete and published. A matched provider comparison follows only after its configuration and customer-decision value are justified by this release and initial customer evidence.
Research inquiryResearchers and journalists may use the contact page. CRM teams with a specific business decision may request a private brief. Participation or payment does not influence inclusion or rank.